I am participating in the Two Writing Teachers Annual March Slice of Life Story Challenge.
Before I became a teacher, I was in retail management for many years. The first thing you learn in Customer Service 101 is the customer is always right, and it is your job to make them happy. Even if they say, "No, I haven't worn it." and you know from the creases in the crotch or the stretched out sweater that they most certainly did.
If you read yesterday's post, then you know we took out our landline. As we were sitting in the lobby waiting for our turn with the customer service rep, I overheard his conversation with the customer ahead of us. I have always thought that people should work with the public at least once in their life. I typically side with the employee because customers can be...well...a little difficult sometimes.
"What can I do for you today?"
"Oh, I just need a new remote. I wore this one out," laughed the customer.
"Did you change the batteries?" he asked in a condescending tone.
Did he really just say that? How rude!
"Yes, I did."
The rep opens the remote and says, "These are the original batteries in here."
Oops, I guess she didn't. But still!
"I'm sorry. I thought my husband changed them," she says apologetically. "I usually wear the remotes out in about six months," she attempts again.
Oh, I feel so sorry for her.
"Mine has lasted three year. Here you go. I've documented it on your account"
Uh, oh...it's our turn next!
This gentleman needs to take CS101 again because I think he missed part of the training!