Thursday, March 21, 2019

Customer Service 101 #SOL19

I am participating in the Two Writing Teachers Annual March Slice of Life Story Challenge.  

Before I became a teacher, I was in retail management for many years. The first thing you learn in Customer Service 101 is the customer is always right, and it is your job to make them happy. Even if they say, "No, I haven't worn it." and you know from the creases in the crotch or the stretched out sweater that they most certainly did.

If you read yesterday's post, then you know we took out our landline. As we were sitting in the lobby waiting for our turn with the customer service rep, I overheard his conversation with the customer ahead of us. I have always thought that people should work with the public at least once in their life. I typically side with the employee because customers can be...well...a little difficult sometimes.

"What can I do for you today?"

"Oh, I just need a new remote. I wore this one out," laughed the customer.

"Did you change the batteries?" he asked in a condescending tone.

Did he really just say that? How rude! 

"Yes, I did."

The rep opens the remote and says, "These are the original batteries in here."

Oops, I guess she didn't. But still!

"I'm sorry. I thought my husband changed them," she says apologetically. "I usually wear the remotes out in about six months," she attempts again.

Oh, I feel so sorry for her.

"Mine has lasted three year. Here you go. I've documented it on your account"

Uh,'s our turn next!

This gentleman needs to take CS101 again because I think he missed part of the training!


  1. Ugh. That's the worst. It's already so hard to ask for help- being talked down to makes it so much harder. I feel for her too!

  2. I liked the choice you made to include your thoughts about the conversation off to the right in another font color. It helped show the two things that were happening at the same time! :)

  3. I like your form... with the side commentary through your lens. Makes it seem like a scripted training video. So appropriate for the subject. I think CS101 is no longer a required course.

  4. I worked in customer service at the Bon Ton for two years. Dealing with the public and wearing a constant smile can be trying.

  5. Wow! I cringe when I witness tense moments like this. It reminds me to always try to be kind!

  6. I hope he was just having a bad day...and I like your writing structure for this post. Good thing to share with students :)

  7. I really enjoyed the structure of this with your thoughts off to the side!
    One of my least favorite things is being talked down too -- I would not have enjoyed that!!! Great slice!